returns

We take great pride in ensuring your shopping experience with us is easy and enjoyable. You will find detailed descriptions of each product on our site, however if you are still unsure about something, require further clarification, information or images, please contact us.  

We want to ensure that you are completely happy with your purchase and are here to assist you wherever we can.

 

 

All return, exchange or refund enquires must be made within 5 business days of receiving your order.

Items damaged during transit must be reported to us within 48 hours of order receipt.

 

Please email us at hello@huntingforwildflowers.com.au include your name, contact phone number, order number and a brief description (including images if applicable) of the item you are wanting to return, exchange or refund.

 

 

RETURNS OR CHANGE OF MIND

If you happen to change your mind and want to return your purchase, please contact us so we can arrange this with you. Items must be returned at the cost of the customer in its original unused and unwashed condition with tags/packaging still attached (if applicable) Items must be returned to us using a tracked shipping service. We will not be responsible for items that are lost in transit or do not get to us.

Once the item has been received we will contact you to confirm the return and arrange a replacement item or store credit with you. No refunds are issued for change of mind returns.

If the replacement item is of lesser value than the original, we will refund you the difference, if it is more than the original, then you will be required to pay the difference. All replacement items will incur an additional postage fee of $12 standard flat rate shipping.

 

 

FAULTY ITEMS

If you happen to receive an item that is faulty please contact us so we can arrange a replacement, refund or store credit.

We will cover the postage costs for both the return of the faulty item to us and sending out a replacement to you. Faulty items must be returned in its original unused and unwashed condition with tags/packaging still attached (if applicable).

 

 

SALE ITEMS

Items purchased during a sale are final and cannot be returned, exchanged or refunded. Once a sale item is purchased, the sale is final.

 

 

DAMAGE DURING TRANSIT

We put a lot of love and care into packing your orders and make every effort to ensure your products arrive safely, but unfortunately sometimes they may get damaged in transit. It is your responsibility to open and check each item upon receiving your order to confirm that all items are correct and there is no damage. If for some reason your items arrive damaged, please contact us asap. Please include photos in your email of the damaged item so that we can assess the damage, contact the shipping provider and take appropriate action with both you and them. 

Failure to report a damaged package or item within 48 hrs of receiving it will mean you have accepted the goods and no replacements/refunds will be issued.