faq's

How much is shipping?

Australia wide standard shipping $12.

Australia wide express shipping $18.

Free standard shipping on all orders over $150.

 

 

Do you ship overseas?

No, we currently only ship within Australia.

 

 

How long will it take to get my order?

Your order will be packed and shipped within 24-48 hours, although during peak seasons like Christmas or during a sale, it may take 2-4 business days.

We ship using either Australia Post or Couriers, shipping times depend on your location and could be as fast as 2 business days or up to 5-7 business days if you are located in remote or rural areas. 

For locations like Western Australia and North Queensland, this may be up to 7-10 business days. 

If you require your order by a specific date, please send us an email so we can determine the best shipping carrier service. We will always do our best to assist in anyway we can.

 

PLEASE NOTE: During peak seasons like Christmas, shipping times with Australia Post and Couriers may be longer.

 

 

What suburbs receive free local delivery?

Free local delivery is available for orders $50+ to addresses located in Darebin, Hume & Merri-bek VIC.

  

 

Can I make changes to my order?

If your order has not been shipped, you can definitely make changes.

Send us an email asap quoting your order number and what changes you require.

In the majority of cases, we can easily amend your order, but in some cases it may be too late. We will always do our best to assist with your request.

 

 

My order is a gift, can you send it direct to the recipient?

If you want your order to be sent as a gift directly to the gift recipient, let us know in the order notes section. This way we can ensure that no invoice or payment information is included with the package.

Provide the recipients details in the shipping address fields and your own personal details in the billing address fields.

We will ensure that your special gift is wrapped and presented beautifully.